Privacy Policy
This is a plain-language summary of how Hearback handles your information. It is a starting draft and should be reviewed by the operator's own advisers before launch.
What we hold
For renters: the details you enter in your Tenant Passport — name, contact details, household size, employer and role, income band, budget, move-in date, notes — and any documents you upload, such as photo ID or payslips.
For letting agents and auctioneers: your firm name, PSRA licence number, listings, and the applications attached to them.
Who can see it
A firm can only see your passport when you apply to one of its listings. Applying grants that firm access for 30 days. You can revoke access at any time from your applications page, and access ends automatically when it expires.
Agents see income bands, never an exact salary and never a score. We do not show applicant photos, nationality or date of birth.
Documents
Uploaded documents are stored privately and are opened by an agent through a short-lived link. Automated checks are assistive only: they can pass a document or flag it with a note, and they never reject an applicant.
Keeping and deleting
Expired access is swept automatically and closed applications are purged on a retention schedule. You can delete individual documents from your passport at any time, and you can ask us to delete your account and its contents.
Your requests
To request a copy, a correction, or deletion of what we hold about you, contact us via the contact page.